Does the type of phone I use impact my cell service?

Yes. Newer phones typically have better antennas and are designed to support more advanced network technologies (such as 5G or 4G LTE). Also, phones that don’t have the most recent software installed may experience poor performance.

Why does my cell phone call drop when I am traveling?

Most likely because of coverage gaps. Especially in rural or remote areas, there might be fewer towers, and you can lose signal in between them. Also, it could be congestion in the network. For example at ONroutes along Highway 401 during peak summer vacation time...

Can my data plan affect my service?

Some mobile carriers throttle (slow down) data speeds once you’ve used a certain amount of data within a billing cycle, depending on your plan. Make sure to check your carrier’s policy.

Can a phone case affect my cell signal?

Yes. Some thick or metal phone cases can interfere with the phone’s antenna, reducing signal strength. If you experience frequent signal drops, try using a different case.